Shipping policy

Rossavere works with manufacturing partners and established carriers to prepare and deliver orders. The information below explains our current processing times, delivery estimates, shipping fees, and delivery support.

1. Order Processing

Orders are usually processed within 7–10 business days, excluding weekends and public holidays. Processing may take longer during peak periods.

After your order has shipped, we will email you a confirmation with tracking details.

2. Delivery Estimates

Standard delivery is estimated at 7–12 business days after dispatch. Including processing, the total estimated time from order placement to delivery is 14–22 business days.

These are estimates. Carrier delays and other circumstances outside our control may affect delivery times.

3. Shipping Fees and Carriers

We provide free standard shipping on all orders. No separate handling or processing fee is charged for standard shipping.

Orders are prepared and dispatched through our partner manufacturing workshops. Delivery may be handled by carriers such as UPS, FedEx, or DHL, depending on the shipment.

4. Shipping Destination

We currently ship to addresses in the United States only.

5. Tracking Your Order

Once your order has been dispatched, use the tracking number in your shipping confirmation email to follow its progress. Tracking information may take some time to appear in the carrier’s system.

6. Delays or Delivery Problems

If your order has not arrived by the end of the estimated delivery window, contact us with your order number and tracking details. We will review the shipment and help with the next steps.

7. Incorrect Shipping Address

Please check that your shipping details are complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has shipped.

8. Damaged or Missing Packages

For an item that arrives damaged, contact us within 7 days of delivery and include photos of the item and packaging.

If your package appears to be missing, contact us within 7 days after the expected delivery date and include your order number and tracking information. We will investigate and follow up with you.