Frequently Asked Questions

Where a product page marks dimensions or electrical information as estimated, those details are based on product photos and comparable listings and have not been confirmed by the manufacturer. Please contact us with the product name or SKU to check any measurement, voltage, material, or light-source detail that is important to your purchase or installation.

Bulb inclusion depends on the individual product and is not confirmed for every listing. Check the product page; if it does not clearly state whether bulbs are included, email us with the product name or SKU before ordering.

Do not assume a fixture is dimmable unless its product details confirm compatibility. Dimming can depend on the light source, bulb, and wall dimmer. If this matters for your project, contact us with the product SKU and the bulb or dimmer you plan to use before installation.

Yes. Hardwired ceiling and wall fixtures should be installed by a qualified electrician. Product-page electrical details marked as estimated should be confirmed with the supplier before installation.

Custom sizes or finishes are not listed as standard options. If you have a specific request, contact us with the product name or SKU before ordering. We will check whether the requested option is available; please wait for confirmation before relying on a custom specification.

Rossavere currently ships to addresses in the United States only.

Yes. Standard shipping is free on all orders, with no separate handling or processing fee for standard shipping.

Orders are usually processed within 7–10 business days, excluding weekends and public holidays. Standard delivery is estimated at 7–12 business days after dispatch, for an estimated total of 14–22 business days from order placement. These are estimates; carrier delays or other circumstances may affect delivery.

After dispatch, we will email a shipping confirmation with tracking details. Tracking information can take some time to appear in the carrier's system. Carriers may include UPS, FedEx, or DHL, depending on the shipment.

Contact us as soon as possible with your order number. If you request cancellation within 24 hours of purchase and the order has not shipped, you may cancel for a full refund at no charge. After 24 hours but before shipment, we will do our best to cancel it, but cannot guarantee that preparation has not progressed. Once shipped, an order cannot be cancelled; eligible items may be requested for return under our Return & Refund Policy.

If your order has not arrived by the end of the estimated delivery window, contact us within 7 days after the expected delivery date. Include your order number and tracking information so we can review the shipment.

You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Email support@rossavere.com with your order number and reason for the request. Please wait for our approval and return instructions before sending anything back; use only the return address provided in that authorization.

For approved returns involving defective or damaged items, Rossavere covers return shipping. For other approved returns, including change-of-mind returns, the customer pays return shipping. Original shipping charges are non-refundable.

Contact us within 7 days of delivery with your order number and photos showing the item and the issue. We will review the details and provide the next steps. Please contact us before sending the item back.

After your returned item arrives and is inspected, we will notify you of the decision. If approved, the refund is sent to your original payment method within 5–10 business days after inspection. Your bank or payment provider may take additional time to post it.

Email support@rossavere.com or call (878) 678-0790. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time. We generally respond to inquiries within 24–48 hours on business days.