Refund policy

At Rossavere, we want you to feel confident about your purchase. If you need to return an item or request a refund, please follow the steps below.

Returns

You may request a return within 30 days of delivery. Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase, such as an order confirmation or receipt.

Items damaged through misuse or improper handling, and items sent back without our prior authorization, are not eligible for return.

To start a return, email support@rossavere.com with your order number and the reason for your request. After reviewing your request, we will send return instructions and the authorized return address.

Please wait for our approval before shipping an item. Do not send returns to the address printed on the original parcel; use only the return address provided in your authorization.

Return Shipping

Rossavere covers return shipping for approved returns involving defective or damaged items. For other approved returns, including change-of-mind returns, the customer pays the return shipping cost.

Original shipping charges are non-refundable.

Refunds

Once your return arrives, we will inspect it and notify you whether it has been approved. If approved, the refund will be sent to your original payment method within 5–10 business days after inspection. Your bank or payment provider may take additional time to post the credit.

If the credit does not appear after your provider’s processing time, please check with them first. Contact us if you still need assistance.

Order Cancellations

To request a cancellation, email support@rossavere.com with your order number as soon as possible.

Within 24 hours of purchase: If the order has not shipped, you may cancel it for a full refund at no charge.
More than 24 hours after purchase, but before shipment: Contact us promptly. We will do our best to cancel the order before it ships, even if preparation has begun.
After shipment: The order can no longer be cancelled. You may request a return under this policy if the item is eligible.

Exchanges

We replace items only when they are defective or damaged. Please contact us before sending an item back so we can provide instructions.

Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact us within 7 days of delivery. Include your order number and photos showing the issue. We will review the details and provide the next steps.